Terms of Service
CivicLink Solutions, LLC
Last Updated: October 29, 2024
1. Acceptance of Terms
By accessing and using the services provided by CivicLink Solutions (hereinafter referred to as “the Company”), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Description
The Company provides facilities support services to government entities nationwide, including but not limited to:
- Facility operations and maintenance
- Building systems management
- Janitorial services
- Security systems services
- Environmental services
- Property management
- Technical support services
3. Contract Formation
3.1. All services are provided solely through properly executed government contracts, purchase orders, or other authorized procurement vehicles.
3.2. No services shall commence without proper authorization and documentation as required by applicable federal, state, or local procurement regulations.
4. Compliance and Regulations
4.1. The Company maintains compliance with all applicable federal, state, and local regulations, including:
- Federal Acquisition Regulation (FAR)
- Service Contract Labor Standards
- Safety and environmental regulations
- Security clearance requirements
- Equal Employment Opportunity regulations
4.2. All personnel assigned to government facilities shall meet required security clearance levels and background check requirements.
5. Performance Standards
5.1. The Company commits to:
- Meeting or exceeding contract performance requirements
- Maintaining required certifications and licenses
- Following established quality control procedures
- Adhering to agreed-upon response times
- Providing qualified personnel
5.2. Performance metrics will be monitored and reported as specified in individual contract requirements.
6. Billing and Payment
6.1. Invoicing will be conducted in accordance with:
- Contract terms and conditions
- Federal prompt payment regulations
- Agreed-upon billing cycles
- Approved rate schedules
6.2. Payment terms shall align with federal prompt payment requirements and specific contract provisions.
7. Confidentiality and Security
7.1. The Company will:
- Protect sensitive government information
- Maintain required security protocols
- Follow data handling procedures
- Ensure personnel compliance with security requirements
- Report security incidents as required
7.2. All personnel shall comply with facility-specific security requirements and protocols.
8. Insurance and Liability
8.1. The Company maintains:
- General liability insurance
- Workers’ compensation coverage
- Professional liability insurance
- Vehicle insurance when applicable
- Additional coverage as required by specific contracts
8.2. Coverage levels meet or exceed government requirements.
9. Termination
9.1. Services may be terminated:
- As provided in specific contract terms
- For non-performance
- For convenience of the government
- By mutual agreement
- As required by law or regulation
10. Dispute Resolution
10.1. Disputes shall be resolved according to:
- Contract Disputes Act procedures
- Specific contract provisions
- Applicable federal regulations
- Alternative dispute resolution methods when appropriate
11. Modifications
11.1. These terms may be modified:
- Through proper contract modifications
- As required by changes in law or regulation
- By mutual agreement of parties
- With proper notification as required
12. Contact Information
For questions regarding these terms, please contact:
CivicLink Solutions [Address] Contract Management Office Phone: [Phone Number] Email: [Email Address]
13. Governing Law
These terms shall be governed by and construed in accordance with federal law and applicable state regulations.
14. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
15. Acknowledgment
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.