Privacy Policy

CivicLink Solutions, LLC

Last Updated: October 29, 2024

1. Introduction

CivicLink Solutions (“we,” “our,” or “the Company”) is committed to protecting the privacy and security of all information we receive and process. This privacy policy outlines our practices for handling data in compliance with federal regulations and industry standards.

2. Information We Collect

2.1. Government Contract Information:

  • Contract documents and modifications
  • Technical specifications
  • Facility security requirements
  • Performance work statements
  • Government personnel contact information

2.2. Facility Information:

  • Building specifications and layouts
  • Security system details
  • Maintenance records
  • Operating procedures
  • Access control data

2.3. Personnel Information:

  • Security clearance documentation
  • Training certifications
  • Professional qualifications
  • Contact information
  • Employment records

2.4. Website Information:

  • IP addresses
  • Browser type
  • Device information
  • Usage data
  • Cookies and tracking technologies

3. How We Use Information

3.1. Contract Performance:

  • Executing facility support services
  • Meeting contractual obligations
  • Maintaining required documentation
  • Reporting performance metrics
  • Ensuring compliance

3.2. Security Purposes:

  • Maintaining facility security
  • Processing security clearances
  • Managing access control
  • Incident reporting
  • Threat assessment

3.3. Administrative Functions:

  • Contract administration
  • Personnel management
  • Quality control
  • Regulatory compliance
  • Performance monitoring

4. Data Protection Measures

4.1. Technical Safeguards:

  • Encryption of sensitive data
  • Secure servers and networks
  • Access control systems
  • Monitoring and logging
  • Regular security updates

4.2. Administrative Controls:

  • Personnel security training
  • Data handling procedures
  • Access authorization protocols
  • Regular compliance audits
  • Incident response plans

5. Information Sharing

5.1. We may share information with:

  • Authorized government personnel
  • Approved subcontractors
  • Regulatory authorities
  • Law enforcement agencies
  • Professional advisers

5.2. Information sharing is conducted:

  • Under appropriate security controls
  • With required authorizations
  • Following need-to-know principles
  • Per contractual requirements
  • In compliance with regulations

6. Government Data Requirements

6.1. We comply with:

  • Federal Information Security Management Act (FISMA)
  • Privacy Act requirements
  • Controlled Unclassified Information (CUI) regulations
  • Agency-specific privacy requirements
  • Contract-specific data provisions

7. Employee Privacy Rights

7.1. Our employees have rights to:

  • Access their personal information
  • Request corrections to their data
  • Receive security training
  • Report privacy concerns
  • Request data deletion where applicable

8. Website Privacy

8.1. Our website practices include:

  • Transparent cookie usage
  • Limited data collection
  • Secure forms and submissions
  • Privacy-focused design
  • Regular security assessments

9. Data Retention

9.1. We retain information:

  • As required by contract terms
  • Per federal record requirements
  • According to security regulations
  • Based on operational needs
  • Following data minimization principles

10. International Data Transfers

10.1. All data is processed and stored within the United States unless:

  • Specifically authorized by contract
  • Required by government directive
  • Approved through proper channels
  • Subject to appropriate safeguards

11. Incident Response

11.1. In case of a privacy incident:

  • Immediate notification to relevant parties
  • Implementation of response procedures
  • Investigation and documentation
  • Corrective action implementation
  • Required reporting to authorities

12. Children’s Privacy

We do not knowingly collect information from children under 13 years of age.

13. Policy Updates

13.1. This policy may be updated:

  • As required by law
  • To reflect new requirements
  • For operational needs
  • With appropriate notice
  • Following review procedures

14. Contact Information

For privacy-related inquiries:

CivicLink Solutions, LLC 

1209 Mountain Road Pl NE #5332

Albuquerque, NM 87110

Phone: +1 (951) 724-4201 

Email: admin@civiclinksolutions.org

15. Compliance Officer

For compliance-related concerns:

CivicLink Solutions, LLC 

1209 Mountain Road Pl NE #5332

Albuquerque, NM 87110

Phone: +1 (951) 724-4201 

Email: admin@civiclinksolutions.org

16. Additional Rights

16.1. Government clients may have additional rights under:

  • Specific contract terms
  • Agency regulations
  • Federal privacy laws
  • State privacy laws
  • International agreements

17. Acknowledgment

By engaging with our services, you acknowledge this privacy policy and our data handling practices.